The world’s best airlines for 2022, according to Skytrax


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London (CNN) – From Covid to chaos, it’s been another tough year for the aviation industry. In much of the Northern Hemisphere, the busy summer season was marked by delays and cancellations, and a new study in the United States this week found that air passenger satisfaction is on the decline.

However, as we head into the quieter travel months of September and October, there was cause for celebration in London on Friday as industry leaders gathered at the Langham Hotel for the 2022 Skytrax World Airline Awards – a first for the event. Since 2019 it has been done in person.

Skytrax, the UK’s airline and airport review and ranking site, has conducted over 14 million customer surveys in over 100 countries between September 2021 and August 2022 to discover the world’s current favorite airline.

This year’s winner was no stranger to the podium. Newly crowned Qatar Airways has won the top prize a total of seven times since the awards were introduced in 1999. Qatar’s flag carrier also picked up eight other gongs on Friday, including Best Business Class, Best Business Class Seat and Best Business Class. Living Room Dining Room That will be a lot to return via hand luggage.

Just two months ago, the carrier took the No. 1 spot in AirlineRatings.com’s ranking of the world’s best airlines.

Qatar Airways group chief executive Akbar Al Baker thanked his “incredible employees” for their “unrelenting dedication and drive” and said “winning these awards in the same year as our 25th anniversary is even more rewarding.”

Shortly after receiving the award, he told CNN Travel that the secret to the airline’s continued success was: “Consistent service, consistent product, consistent customer care and total dedication from everyone who works at the airline.”

A regular on “best of” lists, Emirates was ranked 3rd in Skytrax’s 2022 ranking.

Adam Scheck/AP

Singapore Airlines, the world’s second-ranked new carrier in Skytrax’s survey, won nine awards, including best cabin crew, best first class seat and best first class catering.

Ryanair’s surprise

Emirates, the UAE’s flag carrier, came in third place and was also awarded Best In-flight Entertainment, Best Economy Class, Best Economy Class Catering and Best First Economy Class Seat.

Japan’s ANA (All Nippon Airways) came in at number 4 and was also named the Cleanest Airline in the World: no small feat when two years of Covid-19 means that customers pay particular attention to hygiene and cleanliness standards. It also won four other awards, including best airport services.

Australian airline Qantas was ranked fifth in the survey of more than 350 airlines in English, French, Spanish, Russian, Japanese and Chinese.

Delta Air Lines was the top US airline, winning six regional award categories, while Turkish Airlines was the best airline in Europe, taking home four awards including the competitive title of best European airline.

In one of the biggest upsets of the day, Irish airline Ryanair — never afraid of controversy in its 37-year history — triumphed at the awards for the first time, taking the crown of Europe’s best low-cost airline. . That success with customers is largely due to its emergence as one of the region’s most reliable airlines this summer, with relatively few flight cancellations and even offering “rescue” flights in July and August to help people canceled by competitors.

Albertine Murasira, a flight attendant at RwandAir, who won the best airline staff service in Africa, said the award would push the carrier to raise standards even further.

“As an award for the best employees, it’s a very big win for us,” he told CNN. “It will encourage us to continue taking care of our passengers.”

Edward Plaisted, CEO of Skytrax, said that while the awards celebrated the best in aviation, the industry was dealing with the strain of Covid, labor shortages and rising fuel prices caused by the conflict in Ukraine.

“However, it has not been the happiest of times in many respects,” he told the audience at the event.

Airlines do not pay any entry or registration fees to be eligible for the awards and all survey and award event costs are covered by Skytrax. For a full list of winners, visit the Skytrax site.

The 20 best airlines in the world in 2022, according to Skytrax

1. Qatar Airways

2. Singapore Airlines

3. Emiratis

4. ANA (all Nippon Airways)

5. Qantas Airways

6. Japan Airlines

7. Turkish Airlines

8. Air France

9. Korean Air

10. Swiss International Airlines

11. British Airways

12. Etihad Airways

13. China Southern Airlines

14. Hainan Airlines

15. Lufthansa

16. Cathay Pacific

17. KLM

18. EVA Air

19. Virgin Atlantic

20. Vistara

Qantas is Australia's flag carrier and number 5 on this year's list.

Qantas is Australia’s flag carrier and number 5 on this year’s list.

Tino Plunert/dpa/picture-alliance/AP

Best cabin crew in the world

Singapore Airlines

Best airline cabin cleanliness in the world

ANA All Nippon Airways

The best independent airport lounge in the world

Plaza Premium

The best Business Class Lounge in the world

Virgin Atlantic

The world’s best leisure airline

SunExpress

World’s Best Low-Cost Airline / Asia’s Best Low-Cost Airline

Air Asia

Europe’s best low-cost airline

Ryanair

North America’s best low-cost airline

Southwest Airlines

Africa’s best low-cost airline

FlySafair

The world’s best long-haul low-cost airline

Scoot

The Best Airline in the World

The best first class airline in the world: Singapore Airlines

Best Business Class airline in the world: Qatar Airways

The best Premium Economy Class airline in the world: Virgin Atlantic

World’s Best Economy Class Airline: Emirates